PLUM HAZE

We are committed to providing premium quality products and services. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines your options.

1. Returns
    •    Returns are accepted within 14 days of purchase for unused and unopened products.
    •    To initiate a return, please email us at info@hydroharmony.store or call us at 442-677-5916 with your order details.
    •    Customers are responsible for return shipping fees unless the product is defective or incorrect.

2. Refunds
    •    Refunds will be issued for eligible returns after we receive and inspect the product.
    •    Refunds will be processed to the original payment method within 7-10 business days of approval.
    •    For defective or damaged products, please provide photo evidence within 48 hours of receiving the order.

3. Non-Refundable Items
    •    Custom or special-order products.
    •    Opened or partially used items.
    •    Perishable goods, such as fresh mixers or pre-mixed beverages.

4. Event Services
    •    Deposits for event services are non-refundable. However, date changes or rescheduling may be accommodated with at least 72 hours’ notice, subject to availability.

For further assistance, please contact us at info@hydroharmony.store or call 442-677-5916.
[4:37 AM, 12/15/2024] Clifton Gamblin: 

HydroHarmony LLC is committed to delivering our premium beverages and products promptly and securely. Below are the details of our shipping policy:

1. Processing Time
    •    Orders are processed within 1-3 business days after payment is confirmed.
    •    Custom or large orders may require additional processing time.

2. Shipping Rates & Delivery
    •    Shipping rates are calculated at checkout based on the destination and the size/weight of the order.
    •    Standard delivery times within the U.S. range from 3-7 business days after processing.
    •    Expedited shipping options are available for an additional fee.

3. International Shipping
    •    We offer international shipping to select countries where our products are permitted.
    •    Delivery times vary by destination but typically range from 7-14 business days.
    •    Customers are responsible for any customs fees, duties, or taxes incurred.

4. Order Tracking
    •    Once your order is shipped, you will receive a tracking number via email to monitor its status.

5. Damaged or Lost Shipments
    •    If your order arrives damaged, please contact us at info@hydroharmony.store within 48 hours, providing photos of the damage.
    •    For lost shipments, please notify us as soon as possible, and we will work with the courier to resolve the issue.

6. Restrictions
    •    Certain products, including alcohol, may have shipping restrictions depending on state, local, or international laws.
    •    We reserve the right to cancel orders that cannot be shipped due to legal or logistical limitations.

For questions or assistance, contact us at info@hydroharmony.store or call 442-677-5916.